At Property Guides we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you register for further information or one of our guides.
  • Information that you provide when you communicate with us by any means.

Use of Cookies

The Property Guides website uses cookies. Cookies are files sent by web servers to web browsers, and stored there. Some of these are essential to the operation of this site, and they are commonly used in order to make the site work more efficiently, as well as to provide information. They help us to improve our site and to deliver a better and more personalised service.

This information provided is sent back to the server each time the browser requests a page from the server, enabling a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

When you register with us or if you continue to use our site, you agree to our use of cookies.

Cookies on our website

Cookie Name Purpose More information
Google Analytics _utma
Google analytics is used to carry out statistical analysis of user activity on this website. We use Google analytics to help us and other businesses we work with, to identify and understand our customers’ needs, guiding the updates we make to the website to improve customer experience. For an overview of privacy at Google click here. To opt out of being tracked by Google Analytics across all websites visit click here.
ClickTale Analytics WRUID_CT_Data ClickTale is used to carry out analysis of user activity on our websites. This information allows us to identify and understand our customers’ needs. We then update the website to provide the best possible experience. For more information about ClickTale please click here. To opt out of being monitored by ClickTale please click here and follow the on-screen instructions.
Response Tap adiLP
These cookies are used to help Response Tap collect information about how visitor’s use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow Response Tap to track a visitor’s progress through our website over time. For more information about Response Tap please click here.
Optimizely optimizelyEndUserId
Optimizely is used to carry out A/B and Multivariate testing on our website. This information allows us to optimise our website to provide the best possible user experience. For further information about optimizely please click here

Refusing cookies

Some of the cookies that Property Guides use are essential in the operation of this site. However, should you still wish to refuse cookies most browsers allow you to refuse to accept cookies. Below you’ll find directions to help you disable cookies in some of the most popular desktop browsers and mobile browsers.

Mozilla Firefox version 3.5 or later

  • In the “Tools” menu, select “Options”
  • Under the “Firefox will:” dropdown, select “Use custom settings for history”
  • Uncheck the “Accept Cookies from Sites” box to block all cookies Or
  • Click the “Exceptions” button to enter specific websites that you wish to allow/disallow to set cookies

Internet Explorer version 6 or later

  • In the “Tools” menu, select “Internet Options”
  • Click the “Privacy” tab
  • Move the “Settings” slider up or down to adjust your cookie acceptance settings (moving the slider all the way to the top will block all cookies) Or
  • Click the “Sites” button to enter specific websites that you wish to allow/disallow to set cookies

Google Chrome version 4 or later

  • Click the wrench icon in the top right of your browser window
  • Select “Options”
  • Click the “Under the Hood” tab
  • Click the “Content Settings” button
  • Click the option to “Block sites from setting any data” to block all cookies Or
  • Click the “Exceptions” button to enter specific websites that you wish to allow/disallow to set cookies

Safari version 4 or later

  • Click the geared wheel icon in the top right of your browser window.
  • Select “Preferences”
  • Select the “Security” tab
  • Under “Accept Cookies:”, click the “Never” option to block all cookies

Disabling cookies in popular mobile browsers

Mobile Safari

  • From your home screen on your iPhone or iPad, click “Settings”
  • Click on “Safari”
  • Click on “Accept Cookies”
  • Select “Never” to block all cookies

Android for Mobile

  • From within the Android browser, hit the menu key.
  • Select “More”
  • Select “Settings”
  • Uncheck the “Accept Cookies” option to block all cookies

Opera Mini on a Blackberry device

  • From within the Opera Mini browser, press the menu key.
  • Scroll down to access the drop down menu of options
  • Select “Settings”
  • Select “Privacy”
  • Change the “Accept cookies” option to “Off” to block all cookies

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.

If you have previously registered for information or services from us, we may provide to you details of similar services that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately the sending of information via the internet is not totally secure, and on occasion such information can be intercepted. We cannot guarantee the security of the data that you choose to send us electronically, sending such information is entirely at your own risk.

Disclosing Your Information

In accordance with this Privacy Policy, we will not disclose your personal information to any other party other than in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at

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